Product Manager

Qualified Candidates will exemplify:

• Excellent written and oral communication skills are required since the Product Manager has to communicate with team members, other departments, upper management and consumers of the company’s products
• Expertise in the product or market including specific technical or industry knowledge
• Superior project management and interpersonal skills
• Ability to maintain a keen attention to detail, multitask and work well under pressure
• Natural tendency to be curious, positive and creative
• Team player who collaborates well with others
• Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience
• bachelors degree or minimum 10 years HVAC industry experience

Job Description:

• Develop and implement procedures pertinent to the effective and efficient roll-out of the new equipment product lines
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
• Maintain in-depth working knowledge of products and warranties.
• Assure that customer problem solving is always done in a professional and effective manner by regular silent monitoring of call center work.
• Set performance standards to meet services goals of the company.
• Gather information and research and provide regular feedback to management regarding product failures.
• Create a variety of short warranty-related correspondence.
• Generate sales and credit invoices as needed.
• Work with employees in sales and shipping employees on issues related to customer issues and delays.
• Serve as a resource (subject matter expert) to other departments regarding warranty-related questions and problems.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Quote prices, credit terms, and other bid specifications.
• Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
• Negotiate prices and terms of sales and service agreements.
• Maintain customer records, using automated systems.
• Prepare sales contracts for orders obtained, and submit orders for processing.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.

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