Frigidaire Warranty

Instructions for Submitting Warranty Claims

1. Be certain the service to be done is covered by the warranty. NOT ALL SERVICE IS WARRANTY SERVICE. If in doubt, read the warranty that is supplied with the appliance.

2. Obtain all information from the customer before leaving the shop to avoid extra trips.

3. Attach the Return Material Tab (at top of form) to the defective part and return both to the Nortek Global HVAC distributor.

4. Warranty claims and defective parts must be returned to the Nortek Global HVAC distributor within (30) days of the date of service.

5. To be honored, claims must be received by Nortek Global HVAC within (90) days of the date of service.

Nortek Warranty Claim

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AC SUPPLY NORTEK WARRANTY TERMS
WARRANTIES THAT WILL BE COMPLETED WITHOUT A PROCESSING FEE:

• Equipment that is purchased from AC Supply.

- AND -

• Equipment is registered with the manufacturer, and AC Supply verifies the warranty to be active.

IF THE ABOVE CRITERIA ARE NOT MET, A $50.00 PROCESSING FEE WILL BE ASSESSED.

ADDITIONAL TERMS:

• Warranty parts will only be ordered with a completed Warranty Form.

• A credit will only be issued with a completed Warranty Form.

• The Warranty Form must be completed before the contractor takes possession of replacement parts. The credit will not be issued if the Warranty Form is completed afterward.

• The customer is responsible for all freight costs of warranty parts.

• Defective part(s) must be returned within seven (7) days of the contractor taking possession of warranty part(s), or the credit will not be issued.

• If special ordered warranty parts are not picked up within 14 days, a 50% restocking fee will be charged, and parts will be shipped back to the manufacturer. Note: Customer is responsible for both incoming and outgoing freight costs on all returned parts

• All Warranty Processing Fees for COD customers will be deducted from warranty part credit if not paid up-front.
ACCEPT
Warranty and Shipping Conditions
Processing Fee*
I agree to a $50 processing fee to process a parts order
We DO NOT process any warranty claims for manufactured home products.*
I agree
Special Order Items are Final Sale
(Not Returnable or Refundable)
I agree
Quality Pledge
The following need to be met for a unit to qualify for a quality pledge: Unit must be registered and filed under the original homeowner. Pre-authorization from Nortek and return of the defective unit are required. Quality pledge only applies if the Compressor or Heat Exchanger in your Frigidaire outdoor cooling/heat pump unit or package gas/electric unit fails to operate during the first ten years of ownership. A one-time labor fee of up to $250 will be paid to the service company.
Yes
No
Case Number:
Shipping Cost*
I agree to pay shipping on warranty parts
Nortek Shipping Freight Costs
This is for non-stock items we have to order.
Units - $300.00
Coils - $250.00
Compressors - $150.00
Motors - $30.00
Any other part - $20.00
Where would you like to ship your part?
This is for non-stock items we have to order.
Pick-Up at AC Supply
Drop Ship to your Location
If Picking up, Please Select Location:
Downtown
Arlington
Westside
N. Fort Worth
Warranty Form
Nortek Contractor/Dealer Number
Contractor Company Name*
Contractor Telephone Number*
Contractor Address*
Street Address City State / Province / Region ZIP / Postal Code

Distributor Name*
Unit Serial Number (Both Indoor and Outdoor if Applicable)*
Unit Model Number and Brand Name of Equipment*
Date Unit Installed*
MM slash DD slash YYYY

Contact Email:*

Distributor Reference/P.O. Number*
Submitter Name:*
Submitter Phone*
Date Unit Serviced*
MM slash DD slash YYYY

Has this part been purchased for warranty replacement?*

Yes

Not yet
Failed Part Removed
Installed Part
Work Performed (Including Part defect)*
Please include as much information as possible. DO NOT BE VAGUE.
COMPRESSOR/COIL CHANGEOUTS ONLY
Defective Model Number
Replacement Model Number
Defective Serial Number
Replacement Serial Number
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MANUFACTURED HOUSING PRODUCT ONLY
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Hourly Rate $
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Quantity
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Total
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Mileage Rate $
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Quantity
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Total
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Refrigerant Rate $
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Quantity
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Total
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RESIDENTIAL/COMMERCIAL PRODUCT ONLY
Residential Protection Plan Only
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Hourly Rate $
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Quantity
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Total
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Refrigerant Rate $
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Quantity
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Total
Homeowner Information
Homeowner Phone*
Homeowner Name*
This is the original homeowner:*
Yes
No
I don't know
Homeowner Address*
Street Address City State / Province / Region ZIP / Postal Code

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