Frigidaire Warranty

Instructions for Submitting Warranty Claims

Nortek Warranty Claim

"*" indicates required fields

AC SUPPLY NORTEK WARRANTY TERMS*

WARRANTIES THAT WILL BE COMPLETED WITHOUT A PROCESSING FEE:

• Equipment that is purchased from AC Supply.

- AND -

• Equipment is registered with the manufacturer, and AC Supply verifies the warranty to be active.

IF THE ABOVE CRITERIA ARE NOT MET, A $50.00 PROCESSING FEE WILL BE ASSESSED.

ADDITIONAL TERMS:

• Warranty parts will only be ordered with a completed Warranty Form.

• A credit will only be issued with a completed Warranty Form.

• The Warranty Form must be completed before the contractor takes possession of replacement parts. The credit will not be issued if the Warranty Form is completed afterward.

• The customer is responsible for all freight costs of warranty parts.

• Defective part(s) must be returned within seven (7) days of the contractor taking possession of warranty part(s), or the credit will not be issued.

• If special ordered warranty parts are not picked up within 14 days, a 50% restocking fee will be charged, and parts will be shipped back to the manufacturer. Note: Customer is responsible for both incoming and outgoing freight costs on all returned parts

• All Warranty Processing Fees for COD customers will be deducted from warranty part credit if not paid up-front.

ACCEPT

Warranty and Shipping Conditions

Processing Fee*

I agree to a $50 processing fee to process a parts order

We DO NOT process any warranty claims for manufactured home products.*

I agree

Special Order Items are Final Sale

(Not Returnable or Refundable)

I agree

Quality Pledge

The following need to be met for a unit to qualify for a quality pledge: Unit must be registered and filed under the original homeowner. Pre-authorization from Nortek and return of the defective unit are required. Quality pledge only applies if the Compressor or Heat Exchanger in your Frigidaire outdoor cooling/heat pump unit or package gas/electric unit fails to operate during the first ten years of ownership. A one-time labor fee of up to $250 will be paid to the service company.

Yes

No

Case Number:

Shipping Cost*

I agree to pay shipping on warranty parts

Nortek Shipping Freight Costs

This is for non-stock items we have to order.

Units - $300.00

Coils - $250.00

Compressors - $150.00

Motors - $30.00

Any other part - $20.00

Where would you like to ship your part?

This is for non-stock items we have to order.

Pick-Up at AC Supply

Drop Ship to your Location

If Picking up, Please Select Location:

Downtown

Arlington

Westside

N. Fort Worth

Warranty Form

Nortek Contractor/Dealer Number

Contractor Company Name*

Contractor Telephone Number*

Contractor Address*

Street Address City State / Province / Region ZIP / Postal Code

Distributor Name*

Unit Serial Number (Both Indoor and Outdoor if Applicable)*

Unit Model Number and Brand Name of Equipment*

Date Unit Installed*

MM slash DD slash YYYY

Contact Email:*

Distributor Reference/P.O. Number*

Submitter Name:*

Submitter Phone*

Date Unit Serviced*

MM slash DD slash YYYY

Has this part been purchased for warranty replacement?*

Yes

Not yet

Failed Part Removed

Installed Part

Work Performed (Including Part defect)*

Please include as much information as possible. DO NOT BE VAGUE.

COMPRESSOR/COIL CHANGEOUTS ONLY

Defective Model Number

Replacement Model Number

Defective Serial Number

Replacement Serial Number

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MANUFACTURED HOUSING PRODUCT ONLY

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Hourly Rate $

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Quantity

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Total

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Mileage Rate $

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Quantity

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Total

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Refrigerant Rate $

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Quantity

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Total

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RESIDENTIAL/COMMERCIAL PRODUCT ONLY

Residential Protection Plan Only

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Hourly Rate $

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Quantity

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Total

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Refrigerant Rate $

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Quantity

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Total

Homeowner Information

Homeowner Phone*

Homeowner Name*

This is the original homeowner:*

Yes

No

I don't know

Homeowner Address*

Street Address City State / Province / Region ZIP / Postal Code

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