LG Warranty Claim

AC SUPPLY LG WARRANTY TERMS*

WARRANTIES THAT WILL BE COMPLETED WITHOUT A PROCESSING FEE:

• Equipment that is purchased from AC Supply.

- AND -

• Equipment is registered with the manufacturer, and AC Supply verifies the warranty to be active.

IF THE ABOVE CRITERIA ARE NOT MET, A $50.00 PROCESSING FEE WILL BE ASSESSED.

ADDITIONAL TERMS:

• Warranty parts will only be ordered with a completed Warranty Form.

• A credit will only be issued with a completed Warranty Form.

• The Warranty Form must be completed before the contractor takes possession of replacement parts. The credit will not be issued if the Warranty Form is completed afterward.

• The customer is responsible for all freight costs of warranty parts.

• Defective part(s) must be returned within seven (7) days of the contractor taking possession of warranty part(s), or the credit will not be issued.

• If special ordered warranty parts are not picked up within 14 days, a 50% restocking fee will be charged, and parts will be shipped back to the manufacturer. Note: Customer is responsible for both incoming and outgoing freight costs on all returned parts

• All Warranty Processing Fees for COD customers will be deducted from warranty part credit if not paid up-front.

ACCEPT

Warranty Form

Processing Fee*

I agree to a $50 processing fee to process a parts order

Special Order Items are Final Sale*

(Not Returnable or Refundable)

I agree

PRODUCT INFORMATION

MODEL OF UNIT:*

Upload Picture of Model Number

Max. file size: 512 MB.

SERIAL # OF UNIT:*

Upload Picture of Serial Number

Max. file size: 512 MB.

CONTRACTOR PURCHASE DATE / INSTALL DATE:*

INVOICE NUMBER FROM ORIGINAL PURCHASE

CONTRACTOR INFORMATION:

CONTRACTOR / TECHNICIAN COMPANY:*

CONTRACTOR / TECHNICIAN CONTACT:*

First Last

CONTRACTOR ADDRESS:*

Street Address City State / Province / Region ZIP / Postal Code

Email*

JOB SITE INFORMATION:

HOMEOWNER NAME:*

HOMEOWNER ADDRESS*

Street Address City State ZIP Code

Phone*

Email*

WARRANTY INFORMATION

PARTS NEEDED:

Has this part been purchased for warranty replacement?*

Yes
Not Yet

ERROR CODE:*

Issue*

Below is a list of common issues, please select one or if your issue is not listed select other and list the specific issue.

Worked Performed:*

Please be specific:

CASE NUMBER:

Please provide your Case Number from LG Tech Support, if you do not have a Case Number please provide the name of the AC Supply Representative or T.S.A Representative that assisted you with this technical issue.

Contractor PO #:*

Pick-Up / Shipping

Please fill out the location you want your part shipped

When my part arrives:

If picking up, please select location:

Downtown
Arlington
Westside
N. Fort Worth

This field is hidden when viewing the form

Name

First Last

This field is hidden when viewing the form

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

SHIPPING FEE

I agree to the shipping fee (for products out of stock only)
I agree to pay the fee to have the product shipped to me

LG Warranty Claim